Sony will *NOT* repair DCR-HC42 - CNET Camcorders Forums

Sony will *NOT* repair DCR-HC42

by ssugarman - 5/7/07 10:48 AM
In reply to: Add DCR-HC42 to the list by ssugarman

I just got off the phone with Sony Customer Relations. They do *NOT* acknowledge the CCD defect for the DCR-HC42, even though I explained that I had gone through the troubleshooting procedure posted on the Sony site (for the TRV33) and got the results indicating the CCD problem. They did offer to fix the problem for a "50% discount" off of the "normal" repair cost ($105 = (210 x .50)), with a 90 day warranty. However, given the nature of this problem (failure after one year), I am not willing to invest another hundred dollars for one more year of use out of this product.

This is very disturbing, because it means that Sony only reacts to lawsuits and is not interested in proactively rectifying problems with its products or generally keeping customers loyal and satisfied. Folks, be warned that the CCD problems may be still out there in other products in your closets or those still on store shelves waiting to be purchased.

Sony will *NOT* repair DCR-HC42 - CNET Camcorders Forums